Process Improvement Leader Job Description We are seeking a skilled Process Improvement Leader to join our team. This individual will be responsible for leading programs to improve processes, increase efficiency, and implement sustainable changes across the organization. The Process Improvement Leader will report to the Business Process Excellence Manager and support Lifecycle Services (LCS) in delivering on their targets by guiding change and implementing programs that reduce costs, increase efficiency, and enhance the customer and employee experience. This role requires collaboration with a diverse team of Business Process Leaders and subject matter experts. Additionally, building relations with different departments is essential to enhance visibility on main programs, ensure projects are prioritized, guide agreement, and meet main goals. Responsibilities: - Process Improvement: - IDentify opportunities for improvement and lead process improvement programs from Define to Control - Recommend improvements which increase efficiency based on data and facts - Promote and apply best practices in process improvement and change management - Project Management: - Define the project scope and outcomes - Manage the project resources and risks ensuring the project delivers the projected benefits on time and on scope - Maintain project plans by identifying deliverables, duration and risks - Lead meetings and create presentations on project progress - Quantify Results: - Deliver operational efficiency target. Use data skills to quantity project results in a simple and clear manner - Foster Innovation: - Support thinking by encouraging new ideas - Build Relationships: - Develop cross-departmental relationships, foster collaboration and achieve project goals Requirements: - Bachelor's degree in a relevant field or equivalent combination of education and experience - 5+ years of experience in project management. Experience managing complex projects with measurable outcomes Preferred Qualifications: - 2+ years of experience implementing continuous improvement and Lean programs - Experience in process mapping, including the use of BPMN 2.0 for documenting business processes and identifying areas for improvement - Experience driving change within a large multi-partner business environment - Identify opportunities, build business cases, and achieve agreement - Understand and navigate complex processes, with a desire for improvement - Experience engaging with senior leadership and department heads to gain support and agreement on projects - Experience working across organizations to allow progress What We Offer: A comprehensive benefits package includes: - Comprehensive mindfulness programs - Volunteer Paid Time off available after 6 months of employment - Company volunteer and donation matching program - Employee Assistance Program - Personalized wellbeing programs through OnTrack - On-demand digital course library for professional development To apply, please submit your resume and cover letter.