**Job Information**: Job Family **Back Office*** Work Arrangement **Hybrid*** City **Usaquen*** State/Province **Bogota, D.C.*** Country **Colombia*** **Experience a global career without borders when you join our client's team!** Step into the vibrant world of international property management, where boundaries are no barrier to your career ascent. Within the bustling realms of [Industry], seize the mantle of an **Assistant Community Manager**, poised to sculpt communities and drive success from the heart of your homeland. Picture yourself orchestrating operations seamlessly, engaging with a diverse clientele, and spearheading growth initiatives that transcend borders. From Bogotá to Medellin, embark on a journey that promises global exposure without ever leaving your doorstep. Here, the horizon is limitless, and opportunities abound for those ready to embrace them. Join us now, and let's redefine the landscape of property management together. **Job Overview: Navigate Your Path to Success** Employment type: Indefinite term type contract - Shift: Monday - Friday 7:00 am - 4:00 pm - Work setup: Hybrid, Bogotá and Medellin **Responsibilities: Power Your Impact** - Work with existing personnel to understand all business lines of Westward360 and contribute to the organization's success. - Facilitate daily operations for your management team’s portfolio. - Monitor and resolve tenant/customer requests via our online ticketing system, Zendesk. - Answer phone calls from U.S.based customers and vendors via an IP telephony system. - Communicate business needs to U.S.based clients and vendors. - Research client (AR) and vendor (AP) payment issues. **Requirements**: **Qualifications Needed: Equip Yourself for Excellence** - Extremely high degree of comfort and fluency in English, essential for this job. - Strong organizational skills. - High comfort level with technology, particularly web-based software like Google Suite. - Tech Stack: Excel - Office 365 Plus: - Experience in property management or real estate. - Experience with Zendesk. - Background in customer service. **Benefits**: **Benefits: Elevate Your Experience** - 5 Days work week - Prepaid medicine - Work-Items (laptop, mouse, and headset) - Indefinite term type contract - 5 extra days of vacation leave (20 in total) that could be monetized. - Direct exposure to our clients - Career growth opportunities - Diverse and supportive work environment - Prime Office Locations - Bogotá and Medellin - Upskilling: Emapta Academy **About the Client: Join the Vanguard of Innovation** Immerse yourself in the world of property management innovation with Westward360, where excellence meets ambition. Serving diverse markets across the United States, our client is the epitome of a comprehensive real estate solution. Managing over 50,000 homes, they've mastered the art of customer-centric service, blending cutting-edge technology with unwavering dedication. From multi-family properties to single units, they ensure seamless operations and satisfied tenants at every turn. With a remarkable team of trades staff, from Handyman to Exterminating experts, they guarantee top-notch service with every interaction. Embrace a culture of teamwork and growth, where every member contributes to a thriving community of excellence. Join Westward360 and be part of a legacy that's shaping the future of property management. **Welcome to Emapta Colombia!** At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 700 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad. Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it's a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America. EmaptaExperience