Job Description: We are seeking a Program Manager to lead the successful delivery and performance of our staff augmentation teams deployed to support client strategic initiatives. This role is critical in ensuring alignment between internal operations and client expectations, driving team productivity, and maintaining high-quality service delivery. Key Responsibilities: - Client Relationship Management - Serve as primary point of contact for client stakeholders regarding delivery updates, escalations, and strategic alignment - Build strong, trust-based relationships with client leadership and delivery leads - Delivery Oversight - Monitor performance of consultants across multiple accounts or projects - Ensure teams meet KPIs, timelines, and delivery expectations - Facilitate onboarding/offboarding processes in collaboration with client and internal teams - Team & Resource Management - Support staffing plans, rotations, and replacements as needed - Conduct regular check-ins and performance reviews with consultants - Drive engagement and retention through proactive people management - Operational Coordination - Own reporting, dashboards, and delivery metrics - Align with recruiting and talent teams to forecast and plan future needs - Ensure compliance with client processes, systems, and security protocols - Identify potential risks early and develop mitigation plans - Coordinate with cross-functional teams to resolve issues quickly and effectively