Horatio Bogota, D.C., Capital District, ColombiaHoratio Bogota, D.C., Capital District, ColombiaGet AI-powered advice on this job and more exclusive features.Position Summary:The Client Service Manager is often the main point of communication between clients and the company. They must maintain good business relationships with current clients. Also, they are expected to handle and resolve client queries, develop strategies for improving customer service, train other client services staff, and participate in client onboarding.Responsibilities:Participate in regular program reviewsPerform internal quality control check-ins with assigned teamsSupport team leads and managers in establishing KPIs and meeting their program goalsProvide a leadership team with status updates and solutions to milestones, deliverables, risk assessments, etcFoster a problem-solving environment demonstrating teamwork and innovationEstablish a standard and encourage the learning and sharing of best practicesCraft best practices and templates based on program needs/requirementsRequired Skills/Abilities:Excellent (near-native) English proficiency is a requirement for this jobExperience running large CS teamsAmazing customer support, phone support experience preferredTech-savvy and Advanced proficiency on G-Suite/MS OfficeExperience successfully managing and mentoring other peopleExperience leading hiring and interviews, training, and quality control programsSales or e-commerce experience and understanding of sales metrics and driversGreat eye for detecting team and employee risk before it becomes an issueTrack record of building positive relationships with employees and partnersStrong work Ethic And a talent for bringing out the best in othersPassionate about sharing knowledge and helping othersAble to work an assigned schedule that falls within our operating hours and flexibility around weekends and holidaysEducation and Experience:5+ years of experience in similar rolesBachelor's Degree in Business or related fieldsExperience in the BPO industry is requiredOn-site role based in Bogota.Powered by JazzHRgC67WnFdGZSeniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionBusiness Development and SalesIndustriesInternet PublishingReferrals increase your chances of interviewing at Horatio by 2xGet notified about new Client Services Manager jobs in Bogota, D.C., Capital District, Colombia.Bogota, D.C., Capital District, Colombia 1 day agoSenior Client Service and Operations Manager (BOG)Bogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 6 days agoBogota, D.C., Capital District, Colombia 2 days ago!Urgente¡ Team leader sector Financiero Call CenterBogota, D.C., Capital District, Colombia 1 month ago!Urgente¡ Team leader sector Financiero Call CenterBogota, D.C., Capital District, Colombia 1 month ago!Urgente¡ Team leader sector Financiero Call CenterBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 2 days agoLifestyle Manager - Arabic Speaking - ColombiaBogota, D.C., Capital District, Colombia 1 month agoLifestyle Manager - Arabic Speaking - ColombiaBogota, D.C., Capital District, Colombia 4 weeks agoTeam Leader IGT Solutions Portuguese / SpanishBogota, D.C., Capital District, Colombia 3 months agoSenior Customer Success Manager (Podcasts)Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 1 week agoBogota, D.C., Capital District, Colombia 4 days agoCustomer Success Manager (SaaS Company - Remote)Bogota, D.C., Capital District, Colombia 2 weeks agoCustomer Success Manager (Hybrid Work Schedule)Bogota, D.C., Capital District, Colombia 10 hours agoBogota, D.C., Capital District, Colombia 2 days agoCustomer Success Manager - LATAM (remote)Bogota, D.C., Capital District, Colombia 2 weeks agoCustomer Success Manager – Elevate Customer Journey with Intelligent Data Security SolutionBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 1 week agoCustomer Success Manager - Colombia I Future Opportunities at ClaraBogota, D.C., Capital District, Colombia 1 month agoCustomer Success Retail Vertical Andean ManagerBogota, D.C., Capital District, Colombia 1 week agoStrategic Account Manager - LATAM (Hybrid Work Schedule)Bogota, D.C., Capital District, Colombia 2 days agoBogota, D.C., Capital District, Colombia 1 day agoBogota, D.C., Capital District, Colombia 1 day agoBogota, D.C., Capital District, Colombia 2 weeks agoWe're unlocking community knowledge in a new way. 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