Start your career as a Customer Service Representative at Vopak and contribute to social themes such as energy security and energy transition. We offer you a working environment that is safe and pleasant and where equality, diversity and satisfaction are of paramount importance. Ready to develop yourself and make a positive impact? Improve the world and start as a Customer Service Representative What will you do as a Customer Service Representative? As a Customer Service Representative, you will be the primary voice of our customers, playing a key role in delivering outstanding port services. You will act as the main point of contact, ensuring customer needs are met promptly and their experience with Vopak exceeds expectations. Your responsibilities will include efficiently managing customer requests, coordinating closely with internal teams, and proactively identifying opportunities to enhance customer satisfaction and strengthen long-term relationships. What do we offer you? - Be part of Vopak Global Graduate Program - Opportunities for professional growth and development within Vopak. - A supportive team environment where your contributions are recognized. - The chance to work for a company that values safety, equality, and diversity. What do we expect from you as a Customer Service Representative? - High-potential graduate with a bachelor’s or master’s degree in a Technical or Business field. - Maximum of 2 years (or fewer) of work experience, ideally in a customer service role; experience in industries like oil and gas, tank terminals, or logistics is considered a plus. - Fluent in Spanish and English, both written and spoken. - Strong communication and interpersonal skills, with the ability to build positive relationships with customers. - Excellent problem-solving skills and a proactive attitude toward addressing customer needs. - Strong organizational skills and keen attention to detail for accurate order processing and record-keeping. - Proficient in relevant software and systems. What does your day look like? As a Customer Service Representative, you will be the primary point of contact for our customers, guiding their interactions and ensuring the smooth processing of their requests. You will play a key role in coordinating with internal teams to address customer needs and proactively resolving any challenges, fostering a positive and efficient customer experience. Your core responsibilities are: - Serving as the main point of contact for customer inquiries via phone, email, and other channels. - Efficiently and accurately processing customer orders and requests. - Collaborating closely with colleagues in Operational Service and other departments to ensure seamless execution of customer programs. - Proactively identifying and addressing potential customer issues or concerns. - Maintaining accurate customer records and order information. - Contributing to the continuous improvement of our customer service processes. Want to start as a Customer Service Representative at Vopak? Are you ready to share your vision and contribute to Vopak's projects? Then start as a Customer Service Representative and apply now!