Job Opportunity: We are seeking an experienced professional to manage a high-impact squad of Retention Managers who turn refund requests into renewed commitment in Spanish-speaking markets. Main Responsibilities: - Lead a small team of Retention Managers focused on preventing refunds and recovering clients. - Develop and drive key performance indicators: retention rate, conversion time, recovery value per case. - Act as a player-coach: participate in complex negotiations while supporting and growing your team's performance. - Design and iterate on scripts, rebuttals, and sales strategies tailored to refund scenarios. - Review team performance daily and coach for speed, accuracy, and effectiveness. - Collaborate with cross-functional teams to align on strategy and messaging. Requirements: - 1–3 years of experience in sales, retention, or client-facing roles, preferably with high-ticket services (average check $1000+). - Proven track record of closing deals, overcoming objections, and recovering high-risk clients. - 1–3 years of experience managing small teams — you know how to coach, track KPIs, and drive accountability. - Fluent in Spanish (C1+) — confident and persuasive in client conversations across LATAM. - Highly organized, operationally sharp, and motivated by results and speed. - Strong communicator with emotional intelligence, resilience under pressure, and a love for growth. Bonus Points: - Experience in edtech, bootcamps, or fast-growth startups. - Familiarity with tools like HubSpot, Zendesk, Aircall, Looker, or other CRM/reporting platforms. - Background in client recovery, churn reduction, or high-volume case management. What We Can Offer You: - A chance to build and lead a high-performing team from day one. - A clear career path: grow into Head of Retention LATAM as the team scales. - Transparent KPIs, fast feedback loops, and full ownership of your domain. - A supportive, mission-driven company helping thousands of people transform their careers. - A culture built on speed, accountability, and impact — no bureaucracy, just results.