Job Title: Customer Experience Manager We are seeking an experienced professional to lead our customer experience team. As a Customer Experience Manager, you will be responsible for overseeing the delivery of exceptional customer experiences across various channels. Key Responsibilities: - Team Leadership: Supervise and motivate the customer service team, ensuring they have the necessary skills and knowledge to deliver outstanding results. - Daily Operations: Oversee live chats, calls, and booking support to ensure seamless workflows and task delegation. - Customer Satisfaction: Handle escalated issues and ensure a smooth customer journey, monitoring quality and resolving service gaps. - Sales Support: Guide the team in upselling and promoting services, tracking sales performance and coaching on improvements. - Cross-Department Collaboration: Work with other teams to solve issues and enhance service delivery. Benefits: - Salary: To be agreed - Vacations: 15 business days, starts accumulating on the first day of employment. - Job type: Full time, 100% on site. - Schedule: Shifts to be determined on a weekly/monthly basis - Add-on: All legal benefits.