Descripción de la oferta - The Onsite IT Engineer is responsible for maintaining the smooth functioning of the IT structure (programmes, computers, peripheral devices, communication equipment, local networks, etc.) operating under its charge, guaranteeing and controlling the correct functioning of the systems and providing support to the user of each computer or operating system.- General: - Provides administration and maintenance of IT hardware and software in production in conjunction with cluster and central IT Service Delivery team. - Executes deployment of IT solutions in their region according to specifications and procedures from global IT Service Delivery and IT Architects. - Collaborates with cluster IT management, central IT Service Delivery, IT Governance in the management of cluster IT infrastructure, such as desktops, printers, servers, software, asset inventory and standard network services. - Monitor and assist when necessary to ensure effective co-ordination of first-line and corporate and global IT Service Delivery services to users. - Maintain close working relations with representatives of Contractors and Technology partners for new service/equipment quotes, after sales licenses and warranty support. - Provide support to users, incident resolution and advice on the correct use of the system. - Recover damaged or eliminated files implementing preventive action in turn. - Maintain documentation for site/client technical infrastructure. - Perform other IT related duties as required. - Professional qualifications/Specific knowledge: - Advanced level of english B2+ - Minimum studies: Diploma or advanced vocational training in Information Technology. University training in Information Technology is an advantage. - Specific training and/or work experience in Networks and Communications is an asset. - Experience in administration and maintenance of IT infrastructure, e.g. workstations, laptops, servers, cabling and racking, backup and recovery system management, HW/SW inventory. - Experience in HW/SW installation. - Good understanding of data network technologies. - Good understanding of digital and IP telephony technologies such as SIP - Good knowledge of Service Desk-, Incident Management or another problem reporting tool for help desk operations. - Good knowledge of MS Windows operating systems and standard services such as, DHCP, DNS ,Active Directory, Group Policy. - Strong background / knowledge of SCCM or comparable MDM solutions. - Strong TCPIP skills including knowledge of IP Subnets, Vlans, switching and routing. - Functional understanding of WAN technologies such as MPLS, Point to Point and VPN is essential. - Ability to use a layered and systematic approach to troubleshooting and break complex problems into a step by step process to bring about timely and sound resolution. - Information technology: - Office package (Word/Excel/PowerPoint): Intermediate level. - Google Apps: Intermediate level. - E-mail Communication: Intermediate level. - Operating Systems - Intermediate/High level. - Networks and Communications: Intermediate level - Periphery devices and components: High level. - Databases - Intermediate level. - Delivery of performance reports on a weekly, monthly, and quarterly basis and report back on employee performance and annual evaluations. POSTULARME AHORA Cedecon It is a talent hunting company that currently works for BPO industry bringing the best talent for its IT teams.