N-iX is looking for a **Trainee+ Support Engineer** to join our team. **About the project**: Our customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and delivers reliable, quality services for 1,100 school districts. N-iX has built a successful cooperation with the client delivering a range of complex initiatives. As a result, N-iX has been selected as a strategic long-term partner to drive the digital transformation on an enterprise level, fully remodeling the technology landscape for 55,000 employees and millions of people across North America. **Requirements**: - Java development experience - Knowledge RDBMS systems development (preferably Oracle, MS SQL would be a plus) - Upper-Intermediate+ English level - Understanding of support processes **Would be a plus**: - Experience in support projects (for example using ServiceNow etc) - Understanding of CI/CD process and tools (GitHub and Jenkins) - Experience with MS SQL **Responsibilities**: - Own support tickets and troubleshooting within the existing tools, and services - Investigate Technical Issues: reported problems and bugs, identify an issue's root cause, describe an issue's symptoms - Quantify an issue's scope and propose a solution - Working with internal cross-functional teams to solve technical problems - Solving technical problems, demonstrating product value, and communicating clearly and effectively to technical and non-technical audiences - Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term - Working hours 4PM EST - 00-00 EST **We offer**: - Flexible working format - remote, office-based or flexible - A competitive salary and good compensation package - Personalized career growth - Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more) - Active tech communities with regular knowledge sharing - Education reimbursement - Paid vacation days, sick leaves, and days off - Healthcare & Sport program - Medical insurance - Memorable anniversary presents - Corporate events and team buildings