(MX-785) - SENIOR PRODUCT INTELLIGENCE ANALYST

Servicetitan


Develop insightful and in-depth reporting to elevate our understanding of customers and products. We're seeking a Senior Product Intelligence Analyst to drive analysis on our new FMA mobile application, specifically identifying fraudulent uses. Key Responsibilities: - Collaborate with business users to gather requirements, develop solutions, and provide insights using business intelligence platforms like Tableau. - Define metrics with stakeholders and monitor the impact of releases and product changes at an in-depth level. - Build reports and visualizations to surface trends and actionable insights for internal business users. - Inform business teams of user activity on our platform, establishing metrics to identify customer pain points. - Establish strong relationships within product and support functions to understand business needs. - Ensure adequate instrumentation and metrics are in place to respond to fundamental business questions on our product and its usage. Requirements: - Bachelor's degree in a business or quantitative field. - 5+ years of experience as a business analyst, including 1 year working with large-scale mobile/clickstream data. - Experience building Tableau dashboards. - Strong SQL expertise and previous experience with data warehouses (Snowflake preferred). - Deep analytical skills with attention to detail. - Able to start new projects and collaborate with business teams. - Comfortable with tight deadlines in a high-growth environment. - Excellent written, verbal, and presentation skills for communicating with VP+ leaders. PREFERRED SKILLS: - Experience creating FullStory dashboards. - Experience with Python (pandas, etc.) - Experience with dbt (data engineering) About Us: We celebrate individuality and uniqueness. We believe that combining fresh perspectives and experiences from all walks of life makes our product and culture great. We Offer: - Flextime, recognition, and support for autonomous work. - Holistic health and wellness benefits, including medical, dental, vision, and more. - Support for Titans at all stages of life, including parental leave, fertility services, and adoption reimbursement.

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