IT Professionals Sought for Infrastructure Management Role Job Description: We are looking for a seasoned IT Specialist to join our team. In this position, you will be responsible for overseeing the smooth operation of our company's IT environment, ensuring continuous high-quality service. Your expertise in hardware and software support will be crucial in managing IT infrastructure and user devices, collaborating with cross-functional teams, and resolving technical issues in a fast-paced setting. Key Responsibilities: - Monitoring and Support: Oversee streaming equipment using monitoring tools and logs to ensure continuous high-quality service. - Application Testing and Team Collaboration: Collaborate with the development team to test new applications before deployment and work with audio-visual, security, and IT teams to ensure proper network functionality across the company. - Encoder and Media Server Management: Ensure operational encoders and media servers for smooth broadcasting at live studio tables, resolving any issues promptly. - Troubleshooting and Problem Resolution: Partner with the Head of Operations, Shift Managers, and other team members to resolve technical issues quickly, troubleshooting and replacing equipment as needed. - Workstation and Incident Management: Maintain workstation configurations, user access, and update internal procedures. Address IT incidents swiftly, ensuring resolution within SLA guidelines to prevent service breaches. - Inventory and Supplier Coordination: Manage IT inventory by updating records, assigning equipment, conducting audits, and working with external suppliers to resolve IT-related issues with minimal disruption. - Infrastructure and Security: Enhance and improve IT infrastructure to meet business needs, provide ongoing hardware/software maintenance, and safeguard company information to ensure confidentiality and data security. Requirements: - Experience: At least 3 years of experience supporting hardware and software for user devices in a technical environment. - Technical Knowledge: Strong proficiency in supporting and troubleshooting Windows and/or Linux systems, with solid experience in Active Directory management. - Hardware and Software Expertise: Extensive experience with hardware/software installations, configurations, and issue resolution. - Wi-Fi and Networking: Proven experience with Wi-Fi networks and network management, ensuring seamless connectivity across devices. - Collaborative Mindset: Comfortable working in a team-oriented environment, with the ability to collaborate effectively across departments. - Problem-Solving: Excellent troubleshooting and analytical skills, with a proactive approach to identifying and resolving IT issues. - Shift Flexibility: Willingness to work across various shifts in a 24/7 work environment. - Language Skills: Fluent English and Spanish skills, both verbal and written. Benefits: - Personalized learning and career development opportunities. - Competitive salary. - International work environment. - Opportunities for advancement to higher positions in online casino operations. As a valued member of our team, you will also enjoy: - Home and emergency medical assistance plan. - Free daily lunch. - Gym membership.