About the role As a NOC Operator , you will be responsible for managing and monitoring networks or systems from a centralized location. A NOC technical team consists of qualified IT engineers and NOC specialists. You will monitor the IT environment and ensure uninterrupted uptime and connectivity of IT systems 24/7. What you will do Monitor multiple networks, systems, and infrastructure components to ensure continuous availability. Maintain optimal uptime and performance across all IT and payment systems. Track and respond to network alerts, payment errors, alarms, and platform-related incidents in real time. Troubleshoot and resolve technical issues, escalating as necessary to appropriate teams. Manage alarms efficiently, ensuring timely escalation and follow-up in line with SLAs. Document incidents, resolutions, and procedures to support knowledge sharing and compliance. Generate regular reports on health systems, incident trends, and response metrics. Lead or support incident response activities, ensuring proper communication and root cause analysis. What you need to succeed Bachelor’s degree in information technology or computer science. 3+ years of equivalent work experience. Excellent understanding of technologies, operating systems, networking, antivirus, backups, systems, and firewalls. Knowledge of at least one of the following vendor products: AWS (Fortinet, VMWare, Microsoft, Cisco, Linux is a plus). Experience using Grafana or similar monitoring tools. Knowledge of relational databases such as SQL. Experience with Opsgenie, PagerDuty, or similar SaaS Operations Management platforms (nice to have). Ability to monitor and respond to common threats, DoS attacks, and viruses. Strong multitasking skills. Availability to work after hours, including night shifts, weekends, or holidays as required. Participation in on-call rotation shifts 24/7. Intermediate English proficiency.