Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Kansas City, MO; Manila and Davao, Philippines; Chennai and Pune, India and Bogota, Colombia. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! By putting people first, we drive breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential. **Our Core Values**: - **Integrity**: - Do what’s right for everyone: clients, shareholders, partners, and colleagues. TEAM is more important than self to create an atmosphere of mutual respect. - **Excellence** - Deliver exceptional client results, reward and recognize performance, and be in a relentless pursuit for improvement. Make your work and your goals personal. - **Accountability** - Act like an owner. Take pride in your work. - **Grace**: - Respect and appreciate differences. Care for one another and embrace humility. **Our Mission**: To create conditions wherein people thrive We are looking for a Sales Operations Analyst that will play a crucial role in supporting and optimizing the sales processes within our organization. Here’s an overview of the key responsibilities and required skills for this position **Responsibilities**: **Sales Data Management and Analysis**: - Collecting, organizing, and analyzing sales data to provide actionable insights. - Developing and maintaining sales reports, dashboards, and KPIs. - Identifying trends, patterns, and anomalies in sales data to inform strategic decisions. **Sales Process Optimization** - Evaluating and refining sales processes to enhance efficiency and effectiveness. - Implementing best practices and standard operating procedures. - Collaborating with the sales team to identify bottlenecks and propose solutions. **CRM Management**: - Ensuring the CRM system is up-to-date and accurately reflects sales activities. - Training sales team members on CRM usage and best practices. - Managing CRM integrations with other tools and platforms. **Forecasting and Planning**: - Assisting in the development of sales forecasts and targets. - Monitoring progress towards sales goals and providing regular updates to leadership. - Supporting budget planning and resource allocation for the sales department. **Sales Support**: - Providing analytical support for sales campaigns and initiatives. - Assisting with territory and quota management. - Coordinating with marketing, finance, and other departments to support sales objectives. **Qualifications**: - At least 7 years of experience as a Sales Operations Analyst in a BPO setting. - Analytical Skills: Proficiency in data analysis and the ability to derive insights from complex datasets. - Technical Proficiency: Advanced skills in Excel, experience with CRM systems (e.g., Salesforce), and familiarity with data visualization tools (e.g., Tableau, Power BI). Communication: Strong verbal and written communication skills for reporting and collaboration. - Attention to Detail: Precision in managing data and processes to ensure accuracy and reliability. - Problem-Solving: Ability to identify issues and develop effective solutions. - Project Management: Capable of managing multiple projects simultaneously and meeting deadlines. - Willing to work onsite - Can work on US working hours