Collections and Customer Service Specialist (English, On-site) RedValley, the fast-growing company in Medellín, is looking for English-speaking, proactive, and strategic Collections Specialist & Customer Service Representatives to join our exciting venture with Zinclusive . They are at the forefront of transforming high-interest consumer lending on a global scale. With a noble mission to make affordable credit accessible to all, especially those overlooked by traditional banking systems. The Collections Specialist is responsible for managing and recovering past-due accounts for installment products while maintaining positive customer relationships and ensuring compliance with applicable regulations. The Customer Service Representative will be in charge of providing a great experience and interaction to our users by responding to inquiries, questions, or concerns about financial plans or their existing plans. Be part of this groundbreaking movement and help shape a more inclusive financial landscape with us! What You'll Do COLLECTIONS: Contact customers through various channels (phone, email, text) to resolve delinquent accounts and arrange payment solutions. Evaluate customer financial situations and negotiate achievable repayment plans based on individual circumstances. Document all customer interactions, payment arrangements, and account updates in the collections management system. Monitor payment agreement compliance and follow up with customers who miss arranged payments. Identify and escalate high-risk accounts requiring additional attention or legal action. Maintain knowledge of federal and state collection laws, including FDCPA compliance. CUSTOMER SERVICE: Provide information to potential customers on how to enroll with our company. Contact customers through various channels (phone, email, text) to resolve any inquiries, concerns, or questions they might have about their existing plans. Through empathy, provide a great experience and dynamic with our customers. Keep up to date records and documentation through different channels for better visibility. What You'll Bring To The Team 2+ years of experience in customer service oriented to collections, preferably with installment products. Strong negotiation and problem-solving skills. Excellent verbal and written communication abilities. Proficiency in collections software and Microsoft Office applications. Detail-oriented with strong documentation skills. Experience with installment loans or similar financial products. Bilingual capabilities (Spanish/English, C1 or better). Knowledge of credit reporting requirements. Familiarity with skip tracing tools and techniques. We Offer You Competitive base salaries starting at $3,3M+ depending on impact and experience. Great schedules and working hours. Comprehensive benefits package including private health insurance for you plus a family member. Paid time off and holidays. Opportunities to work in a fast-paced startup environment supportive of teamwork, ownership, and purpose. Seniority level Entry level Employment type Full-time Job function Customer Service, Finance, and Strategy/Planning Industries Financial Services and Loan Brokers #J-18808-Ljbffr