Coupa enhances margins through its community-driven AI and industry-leading total spend management platform for businesses of all sizes. Coupa AI is powered by trillions of dollars in direct and indirect spend data from a global network of over 10 million buyers and suppliers. We enable smarter, more profitable business decisions by predicting, prescribing, and automating processes to improve operating margins. Why join Coupa? Pioneering Technology: At Coupa, we lead in innovation, utilizing cutting-edge technology to boost our customers' efficiency and spend visibility. Collaborative Culture: We foster a culture of transparency, openness, and teamwork, committed to excellence. Global Impact: Be part of a company where your work influences clients, the business, and colleagues worldwide. Learn more on Life at Coupa blog and hear from employees about their experiences. The Impact of an Associate Solution Architect, Support at Coupa: As a Solution Architect in the Supply Chain Support team, you will resolve incidents related to our products, including desktop and cloud solutions. Your role involves assisting delivery teams with questions during project delivery, troubleshooting issues, and reviewing problems before escalating to development or cloud operations. You are expected to resolve incidents within set service levels, providing prompt and detailed responses. What You'll Do: Deliver customer-focused supply chain design or modeling solutions promptly and professionally via phone or email, adhering to company standards. Meet targets to enhance customer experience and service quality. Coordinate with operations and engineering teams to identify errors and anomalies. What You Will Bring to Coupa: Experience in supply chain design projects. Strong technical skills with data extraction, transformation, and loading (ETL) tools. At least 1 year of experience with Business Intelligence tools and SQL Server. Excellent problem-solving and communication skills. Customer-focused with attention to detail. Bachelor’s degree in Industrial Engineering or Computer Science with supply chain experience, or a Master’s in Industrial Engineering or Data Analytics. #LI-HYBRID #LI-MH2 Coupa is committed to equal opportunity and fostering an inclusive work environment. All employment decisions are made fairly, and we provide equal opportunities for all qualified candidates. We do not accept inquiries or resumes from recruiters. By applying, you acknowledge reading Coupa’s Privacy Policy and agree that your data will be used for recruitment and employment purposes, as detailed in our Privacy Policy. #J-18808-Ljbffr