Accounting Support Lead (Team Lead) - Location: On-site – Barranquilla - Schedule: Monday to Friday (Full-time) - Salary: $3.700.000 COP - English level required: B2+ – C1 Position Overview We are looking for a highly motivated and experienced Accounting Support Lead to oversee a team of Accounting Support Operators. This role is critical to ensure accurate billing operations, process compliance, KPI tracking, and continuous team development within a high-performance, results-driven environment. This is a leadership position, ideal for professionals with strong knowledge in accounting support operations and experience in team coordination. Key Responsibilities - Supervise daily accounting support operations, ensuring compliance with billing and audit standards. - Monitor performance metrics using Power BI or similar tools, ensuring SLA and KPI alignment. - Guide team members through coaching, performance reviews, and continuous training. - Manage workload distribution, task prioritization, and shift coordination. - Resolve operational issues proactively and escalate critical cases to upper management. - Track attendance, validate billing documentation, and ensure timely task execution. - Lead stand-ups, team meetings, and report progress to the Accounting Supervisor. Requirements - Minimum 1 year of experience leading teams, preferably in accounting or finance support areas. - Strong knowledge of billing operations, dispute resolution, and financial compliance. - Proficiency in KPI management, reporting tools (Power BI), and task monitoring. - Strong interpersonal and communication skills to lead, coach, and resolve team challenges. - English level B2+ or C1 (required for communication with U.S.-based stakeholders). - Full availability from Monday to Friday, on-site in Barranquilla. What We Offer - Salary: $3.700.000 COP - Leadership position with direct impact on operational outcomes - Full-time, on-site employment with structured growth path - Stable work environment and exposure to international processes - Dynamic, results-oriented culture with opportunity to lead a high-performing team