**Position Title - Call Center Representative** **Job Summary** Educators Now runs on the Entrepreneurial Operating System (EOS) - a simple, practical, proven system of helping business owners and leaders get what they want from their businesses through a Leadership Team that embodies Vision, Traction and Healthy: - Vision, from the standpoint of its leaders being 100% on the same page with where the Company is going and how it is going to get there. - Traction, from the standpoint of the leaders to becoming more disciplined and accountable, executing really well to achieve every part of its vision; and - Healthy, meaning leaders are truly a functional, cohesive leadership team. It is the company’s belief that from the point of Vision, Traction and Health, as goes its leadership team, so will the rest of the organization. **Core Role Functions** - Memorize scripts - Schedule Interviews - Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately - Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and QUALITY - Create and maintain record of daily metrics - Leverage data and insights gathered by the call center to recommend and influence process improvements **Required Qualifications** - High school degree or equivalent - Experience working in a call center or customer-support role - Strong active-listening and verbal-communication skills - Proficiency in problem-solving - Ability to multitask and manage time effectively **Desired Strengths** - We start with QUALITY because we serve the most precious commodity on the planet, our children. QUALITY, which will always be in all caps, is the standard expectation of operation. - Passionate - you feel excited about what you do. You find meaning and purpose in your work. You tackle each day with focus, never making excuses for why you can't get things done. - Intentional - Performing duties on purpose. A determination to act in a certain way. Intention in the workplace is centered around creating change and building a framework for how people show up every day. - Influential-someone people look up to, respect and trust to guide them towards their desired results. - Leader-We are leaders in the space of substitute teaching. There is no organization that will out communicate with our partners. Nobody will out recruit QUALITY educators like us. - Active listener - Active listener has the ability to hear what the other person is saying and understand their message. It involves more than just hearing the words they say, but also understanding their tone and body language. This allows you to ask the right questions and show that you are engaged in the conversation. - Communication: Communication is the ability to convey information to others in a way that they understand. As a call center rep, you need to communicate with potential applicants to ensure they understand the questions you ask and the information you provide. - Empathy: Empathy is the ability to understand another person’s feelings and perspective. As a call center rep, it’s important to be empathetic to applicants feelings. Pay: From $2,708,160 per month Ability to commute/relocate: - Callelarga, Valle del Cauca: Reliably commute or planning to relocate before starting work (required)