The Offer Work within a company with a solid track record of success Work alongside & learn from best in class talent Great work environment The Job Handle support tickets Following our ticketing system and the methods we use to open support tickets, work the issue, update the ticket according to our guidelines, and closing the ticket in a timely manner Logging your time per ticket per our standards Attending our work status and communication meetings where we review ticket status and prioritize our work by day, week and client. Performing your technical tasks, including: providing support for support tickets managing client data backups entry-level system administration tasks solving Office365 issues including password resets, new user creation, license assignment, permission assignments, software installs and other issues supporting other technical assignments as required for client projects and implementations Performing your documentation tasks, including: Using ITGlue, MyGlue and other documentation tools to keep client information current and accurate Working with our supporting vendors (both software and hardware) to escalate and resolve issues Training client team members as required (for either onboarding or other situations) Growing your skill set by participating in our company sponsored education and external certification programs The Profile We require the following for our Helpdesk Specialist Good knowledge of desktop and laptop support Possess excellent general business knowledge to complete assigned tasks Excellent written and verbal English communication skills Excellent customer service skills Superior analytical, organizational and troubleshooting/ problem solving skills Ability to confidently and competently complete tasks with deadlines Ability to work and be available during 8 - 6pm shift EST Strong knowledge of Windows 7-10/11 Strong knowledge of the MS Office suite Understanding of domains, user profiles and how they work at leat the concept Understanding of Office 365 Med-Strong analytical skills A minimum of 1-2 years of recent experience troubleshooting various technology and user situations Self-motivated with a positive mindset and high level of enthusiasm Responsible and dedicated to the quality of work performed High attention to detail while dealing with a continuous flow of new and existing issues Ability to switch between tasks with minimal disruptions to support needs of the business Ability to relay technical information clearly and simply to non-technical people The Employer Our client Help clients protect what matters. Our client is seeking a Helpdesk specialist to join our growing team.