Job Purpose: Under the supervision of a Program Manager (including Associate or Senior level), the Project Coordinator is a key member of a project team, working closely with the other project team members, Technical Services, and Quality Assurance. The Project Coordinator supports day-to-day project activities based on predefined production requirements and communicated project scope. As assigned by the manager, the role may be to communicate with clients on day-to-day items such as clarification of work to be performed, project status updates, and provide timelines for delivery. Tasks may include but are not limited to client data management, project set up, scheduling, quote preparation, project file organization, and placing tasks with the Language Delivery (LxD) teams. The Project Coordinator’s primary responsibility is to coordinate the completion of non-client-facing project activities to assist the Project Manager in the successful execution of client projects. This includes resource allocation and task coordination for a variety of localization projects. The Project Coordinator will actively participate in meetings to discuss open and emerging business issues for assigned accounts and make recommendations for improvements **About Regulated Industries** RWS Regulated Industries is a highly specialized division of RWS, a world-leading provider of technology-enabled language, content, and intellectual property services. The Regulated Industries division is focused on developing translation and content management solutions tailored to address the complex regulatory environment in force with premium sectors such as Life Sciences and Healthcare (pharmaceuticals, medical devices, CROs, healthcare companies), Finance (banks, asset management companies, insurance providers, fintech) and Legal (law firms, audit companies). Job Overview: **Key Responsibilities** **Client Service** - Supports team with regards to client requirements, needs and requests such as asset management, reporting, and meetings. **Project Management** - Engages in standard quote preparation. - Launches and coordinates standard projects which includes functions such as scheduling, resource allocation, and work assignments. - Performs administrative duties which include project closures, Translation Memory updates, and folder structure maintenance. - Produces reports and develops internal post-mortems to help improve processes and reduce risk. - Keeps project schedules on track and ensures on-time delivery. - Ensures projects are completed within budget. - Project work may be reviewed by Project Manager. **Resource Coordination** - Ensures project resources have the necessary tools and information to accomplish tasks. - Alerts resources of schedule or scope changes. - Provides feedback to Supply Chain on resource performance. **Account Development** - Supports Business Development, Marketing, Account Management, and extended teams as necessary. - Supports execution of approved account opportunities and their implementation. **Teamwork** - Supports project team members as necessary to perform and complete daily project tasks. - Makes recommendations for process improvements to have a positive impact on profitability and/or quality. **Additional duties**: - Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective completion and delivery of projects. **Skills & Experience** Any combination of education and experience providing the required skills and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: - Four-year college degree or equivalent in Business, English, and Foreign Language, Social or Applied Sciences or related field. - Successful customer service/account management experience, generally a minimum of one year. - Translation industry experience (at least one year) strongly preferred. - Verbal and written fluency in at least one foreign language a plus. - Strong organizational skills in a fast-paced, deadline-driven environment. - Ability to prioritize and coordinate competing work demands and maintain composure under pressure. - Fluent communication skills of written and verbal English. - Ability to report work orally and in writing as required. - A team player who can collaborate effectively with a diverse group of individuals. - Ability to establish and maintain cooperative working relationships. - Ability to maintain confidentiality of information regarding company financial and other information. - Ability to resolve customer service and production issues in a professional and efficient manner. - Quality focus and detail oriented. Life at RWS: At RWS, we’re here for one purpose: unlocking global understanding. As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled exp