Functional and Business Analyst (Bilingual ES/EN) Work Mode: Remote (Colombia/LATAM) · Full-time Languages: Bilingual Spanish / English (B2 minimum; C1 preferred) Start: Immediate Turn business need into clear requirements , user stories , and Figma prototypes that the engineering team can execute. You will collaborate with clients and internal teams in Spanish and English , and support pre‑sales (demos, scoping, estimates). Responsibilities Lead client discovery (interviews, workshops, process mapping) and document findings. Write user stories , acceptance criteria (Given/When/Then) , use cases, and PRD/SRS . Design wireframes and interactive prototypes in Figma for validation. Define scope and prioritization and maintain the backlog . Collaborate with Tech Lead, QA, and PM to ensure feasibility, traceability, and handoff quality . Communicate, present, and document in ES/EN (meetings, notes, PRDs, prototypes). Nice to Have Experience in B2B SaaS , integrations (Zoho, Azure, CRM/CPaaS). Product analytics exposure. Familiarity with Zoho Projects/CRM/Desk or Zoho Creator . Tooling Requirements 3–5 years as Functional Analyst / Business Analyst in custom software or consulting. Portfolio or samples showing Figma prototypes and functional deliverables (PRD/SRS). Hands‑on experience writing user stories and BDD acceptance criteria . Process modeling and functional understanding of APIs . Client‑facing communication and workshop facilitation. Bilingual ES/EN (B2; C1 preferred) — able to lead sessions, document, and present in both languages. Contract: Employee. Compensation: Competitive, based on experience ( include salary expectation ). Benefits: remote work, flexible hours, learning path in AI/Zoho, career growth. #J-18808-Ljbffr