Role Objective: Support for users of the CANPACK Group using computers and the software necessary to perform their current duties. Maintaining the IT infrastructure of the CANPACK Group. Functions: 1) Ongoing technical support for the system users as the first and second level of support. 2) Handling service requests. 3) On-call service and handling service requests outside standard working hours in accordance with the schedule developed by the Department Manager. 4) Cooperation with the Third Level of Support. 5) Overview and maintenance of the computer hardware (computers, printers, IP phones) and software updates on workstations. 6) Verification of the server room security systems in accordance with the schedule (i.e. air conditioning systems, gas extinguishing, access control). 7) Preparation of opinions in the scope of repair, modernization, scrapping and purchase of the computer hardware and software. 8) Verification and acceptance of the IT equipment provided by the supplier. 9) Creating and updating the technical documentation. 11) Keeping detailed records of the computer hardware and software installed on it. 12) Cooperation with suppliers and service technicians of the hardware and software manufacturers in the scope of service contracts and warranties. 13) Participation in projects in the area of development of the IT infrastructure and the ServiceDesk system. 14) Observance of health and safety regulations, fire safety regulations as well as applicable rules, procedures and regulations in the group. **Requirements**: - Professional degree in Computer science education. - More than 3 years of experience in the role. - English level: B2 Workday account CANPACK Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law or not related to job requirements, unless such distinction is required by law. Our values are: Safety, Quality, Innovation, Integrity, Teamwork and Respect. If you identify with our culture, we invite you to participate in our selection processes and change the history of packaging in Colombia!