Reporting to Station Manager Brussels, the successful candidate will be responsible for overseeing Singapore Airlines day-to-day airline flight operations (4 flights per week) at Brussels Airport. The aspirant is accountable for meeting operational punctuality as well as safety targets and will be supervising the airport stakeholders to maintain the smooth operations of Singapore Airlines flight services in and out of Brussels. The successful candidate will also be assigned administration duties as part of the flight operations in Brussels. Other job responsibilities include conducting risk management exercises, handling flight delays and handling passenger relations. We welcome experienced professionals with strong leadership skills who are seeking to make an impact. RESPONSIBILITIES Working in a team under Station Manager Brussels to oversee Singapore Airlines flight operations and administration at Brussels Airport. Prepare pre-flight/post-flight administrative work for flight operations. Managing and supervising Ground Handling Agents for flight operations. Management of various contracted vendors that Singapore Airlines works with. Invoice verifications for services provided to Singapore Airlines. Liaise with airport authorities/stakeholders for administrative/operational handling. Working with Singapore Airlines Head Office on administrative/operational issues. Handling irregular operations with passengers during flight disruptions. Develop and maintain good network and working relationship with airport stakeholders. Handling Singapore Airlines customers during flight operations, including check-in, boarding, arrival, baggage handling, complaint and compliment handling. Meet operational targets for the station, punctuality targets, Voice of Customer targets, compliment and complaint targets. This is a full-time position and candidate must be committed. Candidates with relevant experience will be considered for higher position. PERSONAL CHARACTERISTICS & BEHAVIOURS Able to lead, motivate and coach a high-performance operations team; Customer service oriented and pleasant personality; Good analytic skills with attention to detail; Able to work collaboratively and under tight deadlines/time pressure; Is meticulous and organized in managing multiple tasks in a fast-paced environment; Personable, able to build relationships within client organizations, thereby applying flexibility and leveraging negotiation skills; Tenacious, resourceful, results-oriented, innovative; Is a team builder and a team player; Effective time management and communication; Is operationally minded and applies transformative thinking in challenging the status quo. RELEVANT QUALIFICATIONS & EXPERIENCE MBO certification or higher Operational airline-related working experience is an asset; Experience in Catering Operations / Baggage Handling / Customer Handling; Proficient in MS Office applications; Familiarity with Altea Applications is preferable; Proficient in English, French / Flemish and good writing skills; Eligible to work in Belgium. This position is based at the SIA airport office at Brussels Airport. This role is a shift work role and will require the successful applicant to work on odd hours, weekends and public holidays as part of a roster shift pattern. If you feel you have what it takes to join the SIA Traffic Operations team, please submit your application in English language by 21 Apr 2025. In your application, please enclose a CV, resume, your expected salary and earliest possible joining date. Kindly note that only shortlisted candidates will be contacted. #J-18808-Ljbffr