SENIOR CONSULTANT, NICE CXONE | (F261)

Ttec Digital


At TTEC Digital, we empower our clients to deliver exceptional customer experiences by prioritizing employee support and well-being. Our vision is built on the same principles: a workplace where employees can thrive. The Senior Consultant role involves overseeing the development, testing, and delivery of the NICE CXone software platform. This position requires hands-on technical expertise and business consulting experience. You will be responsible for implementing the NICE CXone software and working with various contact center technologies. Key Responsibilities - Demonstrate thought leadership in CX transformation, process automation, digital transformation, and omnichannel technologies. - Develop strategic objectives and approaches to engagements, exercising significant autonomy. - Influence client leadership to establish overall business relationships and engagement strategies, balancing internal functional matters and partner engagements. - Collaborate on design and selling success, future concepts, and product offerings. - Mentor junior software engineers. - Participate in the TTEC Digital project team to enhance and improve software written in languages such as CXone Studio, C#, ASP.NET. - Design and present projects to improve current processes and overall platforms. - Code and test projects. - Deliver high-quality software on time. - Attend meetings and training as required. Requirements - Bachelor's degree in computer science, IT, or engineering preferred. - 5 or more years' experience in NICE CXone and UC environments. - 3 or more years of software development experience, including design, custom coding (JavaScript, Python, Java, C++), and testing of real-time systems. - Experience with enterprise-level CCaaS architecture for complex business needs. - Network infrastructure experience. - Experience creating and presenting to executive-level stakeholders (technical and non-technical). - Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. - Existing knowledge and/or industry certifications for NICE CXone and process automation technologies. - Contact Center as a Service (CCaaS) software management and domain experience.

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