Senior Accounts Receivable Specialist This dynamic expansion is part of our broader commitment to growth in the region, aligning with our global footprint and follow-the-sun operational model to ensure seamless support across time zones. In this role, you will be at the heart of our operations, contributing to innovative solutions and supporting our customers in the Americas. We are looking for a highly skilled professional to manage a portfolio of long-tail customer accounts to facilitate the recovery of outstanding debts from individuals and businesses. - Execute dunning procedures through reviewing dunning exclusion proposals, sending dunning letters, implementing and releasing credit holds, initiating suspension, reactivation and termination of services as deemed appropriate from customer actions on outstanding debt. - Answer customer questions; provide invoice copies and contracts as necessary to facilitate customer payment, using internal systems (SAP, Salesforce, etc.) - Work with customers by phone and email to get remittance details, reconcile payment discrepancies and request corrective actions in order to decrease aging and increase cash flow - Identify unapplied payments, recommend adjustments or refunds as appropriate - Collaborate with sales, billing and other internal stakeholders to resolve customer issues that prevent them from paying. About the ideal candidate: - At least 2 years of experience in corporate business-to-business collections and/or customer service in a fast-paced, high-volume environment - Experience in international business contexts - Demonstrates initiative and the ability to work independently with minimal supervision - Strong analytical skills with keen attention to detail - Clear and professional telephone communication skills with effective negotiation abilities - Well-organized with strong problem-solving skills - Proficient in Microsoft Office applications, including Outlook, Excel, and Word - Familiarity with SAP or other ERP software - Proficiency in English Benefits: - Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits. - Work from anywhere: onsite, hybrid or fully remote.