Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Director, Network Customer Success, LAC The Director of Network Customer Success for Latin America and the Caribbean (LAC) will report to the LAC Lead of Customer Success and will support the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products. The Director will work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers, and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer. The three primary responsibilities are: Customer Engagement: Develop strong customer partnerships by understanding their business and managing customer health and value realization during network product launch and post-sale. Identify optimization opportunities to drive customer value and strategic goals through our products. Articulate key performance indicators related to cost, performance, and optimization, along with insights. Growing the Business: Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions. Identify opportunities for additional Mastercard products to create greater value for customers and enhance Network Product impact. Work with highly technical internal solutions and identify information to inform customer decision-making and enable value realization. Technical & Program Readiness: Develop training materials, thought leadership, and customer-facing playbooks to support customer priorities and the Customer Success value proposition. Translate complex technical capabilities into effective, customer-centric solutions. Support creation of tools to scale deliverable customer insights for Mastercard Network Solutions and Customer Success teams. All About You: Enthusiastic manager of talent who builds, energizes, and unlocks the potential of a diverse, high-performing team, nurturing an inclusive culture focused on development. Advanced experience with large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners. Knowledge of payments technology and its application to address customer/market needs. Successful track record of identifying new opportunities for customer partnership with Mastercard. Experience in developing and implementing sustainable customer success strategies aligned with organizational goals. Extensive experience analyzing customer metrics and leveraging data for success initiatives that drive profitability and growth. Skilled at leveraging insights from market analysis and customer engagement to inform strategic decisions and foster innovation. Experience in developing innovative solutions to complex customer challenges. Ability to build and maintain relationships, creating followership by generating value with stakeholders. Advanced ability to translate complex technical capabilities into clear, customer-centric solutions. Fluency in English and Spanish; Portuguese is a plus. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks carry inherent risks. Every person working for or on behalf of Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices. Ensure confidentiality and integrity of accessed information. Report any suspected security violations or breaches. Complete mandatory security training as per Mastercard’s guidelines. #J-18808-Ljbffr