About Improvado Improvado is a fast-growing,AI-powered marketing intelligence platform trusted by globalenterprises like ASUS, Docker, and Activision. We simplify complexdata for marketing teams, enabling smarter budget decisions,campaign optimization, and ROI growth. Fresh off a $34M Series Afunding round, we’re scaling rapidly and seeking passionateproblem-solvers to join our mission. Your Impact As an Analyst,you’ll be the frontline hero for marketers, resolving critical dataproblems that drive their strategic decisions. Your work ensuresour platform delivers accurate, actionable insights—directlyimpacting client success and our product’s evolution. What You’ll Do - Solve Complex Data Challenges: Investigate issues like missing Reddit conversions by tracing data pipelines from source (API) toSQL transformations. - Engage & Empower Customers: Communicatevia Helpdesk (Jira) and sometimes using video calls (Google Meet),turning technical roadblocks into trust-building moments. - DriveProduct Excellence: Collaborate with Engineering, Product, and Customer Success teams to escalate bugs and shape solutions. -Become a Platform Expert: Master Improvado’s tools (SQL) andmarketing APIs (Facebook, Reddit) to deliver swift, accurateresolutions. - Build Knowledge: Document recurring cases tostreamline future troubleshooting. What You Bring - TechnicalProficiency: 1+ year in technical support or a similar role. - SQLSkills: Proficiency with SELECT statements, filtering, aggregates;familiarity with window functions or databases likeClickHouse/Postgres is a plus. - Customer-First Mindset: Passionfor translating technical details into clear, empathetic solutions. - Collaborative Spirit: Thrive in team environments and communicateeffectively. #J-18808-Ljbffr Analyst