Job Title: Associate Customer Success Manager We are seeking a proactive and results-driven professional to join our team in Bogotá, Colombia. In this role, you will manage a dynamic portfolio of customers across all stages of the customer lifecycle. Your primary focus will be on engaging with our most at-risk customer segment to maximize product adoption, deliver customer value, and mitigate churn risks. Through your efforts, you will aim to generate brand ambassadors and uncover expansion opportunities to drive growth. Key Responsibilities: - Engage with customers through daily calls and meetings to understand their needs and provide strategic advice. - Develop and implement customized solutions to address customer pain points and improve ROI. - Work closely with cross-functional teams to gather insights and inform customer interactions. - Monitor customer health metrics and identify opportunities for growth. - Drive customer retention by reducing churn and enhancing satisfaction. Required Skills and Qualifications: - 2+ years of experience in a Customer Success or Account Management role. - Proven success in account management or full-cycle sales, with a demonstrated track record of achieving results. - Experience with Customer Success tools, including (but not limited to) Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase. - A background in B2B2C, ideally within the food/hospitality and technology space. - Full fluency in English: reading, writing, and speaking. Benefits: - Competitive salary range. - Comprehensive health coverage. - Unlimited PTO and additional perks.