Schedule: Availability Monday to Sunday 8:00 am to 8:00 pm, 2 days off but they may not be consecutive (It does not mean people will work from 8 to 8, it means the shift will be in that time frame, / 8-6 / 9-7 / 10-8 Location: ["SMART OFFICE - Cra 51b # 80-58, Alto prado. Piso 21, BARRANQUILLA, ATLÁNTICO"] Essential Job Functions - Confer with customers by telephone, email, and via SMS portal to provide information about services, status updates, and process new cases (minimum conversion expectations of 50% for calls and 70 % for SMS leads). - Contact customers to respond to inquiries and process on-line hires. - Performs other duties as needed guided by the management team. - Doing Cross-sales about the services of The law firm when clients called interested in acquiring the services. Knowledge, Skills, and Abilities - 1. Skill in completing multiple tasks at once. - 2. Skill in identifying and resolving customer problems. - 3. Skill in oral and written communication, including English and Spanish communications. - 4. Skill in operating office and technological equipment and software. - 5. Ability to communicate professionally with coworkers and customers. - 6. Ability to follow oral and written instructions - 7. Ability to organize daily activities of self and others and work as a team player. - 8. Cross-selling skills. Required Education and Experience 1. High school diploma. 2. 1 year in Bilingual Customer service, collections or cross-selling. We offer: - Bonus of 240k after one month of training. - Indefinite term contract, effective as of the 1st day of training. 🖊️ - Stability and excellent work environment. 🎊 - Opportunity for job and professional growth. 🏁 - Access to psychological consultations and helpline. 👐🏽 - School of leaders, Excel courses , English course for a friend.📚 - Training for coaches (this strengthens your CV). 🧾 - Discounts with Smartfit, some restaurants and other brands.