**Role Summary and Responsibilities** **Responsibilities**: - Drive to deliver technology and products in the roadmap on schedule and with the highest quality - Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development process adherence and performance - Provide last tier support for operations and support teams, including root cause analysis and preventative analysis - Partner with Engineering teams to develop solutions - Manage Azure Virtual Desktop (AVD) environment including Creating Images, deploy VMs, monitor VM performance - Engineer and support multiple Windows desktop images - Manage the entire lifecycle of our global standard desktop and laptop models - Maintain desktop images and modify SCCM task sequences as needed - Monitor and address alerts from desktops using CyberArk - Manage and support PXE environment - 1E products - Provide level 3 support for escalated end user issues - Manage Microsoft and 3rd party patch deployments - Maintain and expand existing Knowledge Base - Create new and maintain existing support documents to Maintain high standards in quality in the delivery of End User Computing services **Required Technical Qualifications**: - Desktop support experience in an enterprise environment - Experience with Windows 7/10, Active Directory Structure, and Managing Group Policies - Experience developing and testing software packages using Install shield or equivalent - Skills managing a CDI environment (Azure Virtual Desktop preferred) - Expert with SCCM administration, Patch Management, Imaging, Scripting, MSI, Packaging & Automation - Expert End Point Protection Engineering - Expert with administering and deploying software using SCCM in a global environment, developing and maintaining workstation images using SCCM - Basic Database Administration experience, particularly in SQL Server **Education Requirements**: - Bachelor's degree from an accredited college or university. - 5 years’ Experience as System Engineer. **Benefits**: - Public and private health insurance - 15 days of vacation - Growth potential **Education**: - Bachelor's (required) **Experience**: - Azure: 5 years (required) - System Engineer: 5 years (required)