Job Title: Guest Service Representative Job Summary We are seeking a Guest Service Representative to join our team. As a Guest Service Representative, you will be responsible for providing exceptional guest service and ensuring that every guest has an unforgettable experience. Key Responsibilities - Process all incoming and outgoing calls accurately and courteously - Record and control wake up calls - Page guests in co-operation with concerned departments - Assist guests with international calls and directory queries - Call guests by name whenever possible - Page staff members when requested - Abide by principles of guest privacy - Handle guests' needs or requests and report complaints to the Supervisor - Report daily activities in logbook Requirements To be successful as a Guest Service Representative, you will need to possess excellent communication and interpersonal skills. You should also be able to work effectively in a fast-paced environment and be able to multitask. - Excellent communication and interpersonal skills - Ability to work effectively in a fast-paced environment - Ability to multitask Working Conditions This is a full-time position. The Guest Service Representative will work in a hotel environment and will be required to wear a uniform. At our company, we offer a competitive salary and benefits package. We are committed to providing exceptional service to our guests and to making sure that every guest has an unforgettable experience. As a Guest Service Representative, you will have the opportunity to work with a diverse group of people and to make a positive impact on our guests' lives. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, then we encourage you to apply. Career Development We are committed to the career development of our employees and offer training and opportunities for advancement. Our employees are the heart of our company, and we strive to create a work environment that is supportive, inclusive, and fun. As a Guest Service Representative, you will have the opportunity to develop your skills and knowledge and to take on new challenges and responsibilities.