**Job Opening: Customer Service Representative** **Company**: Unified Benefits South S.A.S **Location**: Medellín, Colombia **Work Modality**: Remote (work from home) **Salary**: COP $3,000,000 per month Unified Benefits South S.A.S is looking for a dedicated and service-oriented **Customer Service Representative** with excellent communication skills to join our remote support team. This position plays a key role in providing professional, efficient, and empathetic service to our clients in every interaction. **Key Responsibilities**: - Provide clear, respectful, and timely responses to customer needs. - Accurately document all interactions and customer details in company systems. - Follow internal protocols to escalate issues when necessary. - Maintain confidentiality and uphold high standards of service. - Participate in virtual training sessions to enhance skills and stay up-to-date. **Requirements**: - High school diploma required (technical or university studies preferred). - At least 6 months of experience in customer service or call center roles. - Excellent verbal communication and active listening skills. - Basic knowledge of digital tools and CRM platforms. - Ability to work independently and responsibly in a remote environment. **Preferred Qualifications**: - Experience in conflict resolution, customer retention, or handling sensitive situations. - Basic to intermediate English proficiency (not required but a plus). **We Offer**: - Direct employment contract with Unified Benefits South S.A.S. - 100% remote work. - A stable position within a growing company. - Positive, people-centered work environment. - Initial training and continuous support for career growth. Tipo de puesto: Tiempo completo Idioma: - Ingles (Obligatorio)