Join to apply for the Customer Support Representative role at Keep . This range is provided by Keep. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Our Journey at Keep At Keep, we embarked on a mission with a powerful question: Why hasn't the banking experience caught up with the rapid pace of technology? This continues to fuel our passion for reshaping the Canadian fintech landscape. We provide businesses with a comprehensive suite of cross-border banking services, offering everything from credit cards to deposit accounts, currency conversions, and revenue financing. With a team of seasoned global startup veterans with successful exits, Keep is committed to leading the charge as Canada's next-generation fintech institution. Backed by VCs in the fintech sector, we're expanding our reach and impact. About The Role Join us at Keep as a Customer Support Representative. Your communication and problem-solving skills will be essential in delivering high-quality support. You will primarily handle customer inquiries via phone, with emails and tickets for follow-up on unresolved issues. Your work will be key in ensuring customer satisfaction and helping users navigate our innovative fintech solutions. Who We’re Looking For 1-2 years of customer support experience, preferably in fintech or startups, demonstrating an understanding of this dynamic sector. Exceptional written and verbal communication skills to engage effectively with customers. Strong problem-solving skills and the ability to work independently. Familiarity with CRM systems and support tools. Detail-oriented and committed to high-quality work, exceeding customer expectations. A passion for fintech and the financial industry to contribute to our innovative solutions. Key Responsibilities Respond to customer inquiries mainly via phone, with follow-up via email and tickets. Resolve customer issues promptly and efficiently. Guide customers through our fintech products and features. Collaborate with cross-functional teams to improve support and customer experience. Identify and escalate complex technical issues. Contribute to support process improvements. Why You Should Be Excited About This Role Shape the future of Canadian fintech through customer service initiatives. Be part of a passionate, impactful team. Work in a supportive, innovative, and growth-oriented environment. Influence how businesses use cross-border banking solutions in Canada. Join a mission-driven company valuing customer success. Why Join Keep? Investing in data-driven solutions and cutting-edge tech. Rewriting the Canadian fintech industry standards. Shaping customer success strategies with data. Embracing an inclusive, remote-friendly culture valuing diversity and work-life balance. Reshaping banking experiences for businesses. Why This Might Not Be a Good Fit Preference for highly structured environments may find our culture of autonomy different. Slow-and-steady types might find our fast-paced environment overwhelming. Those who prefer clear roles may find our dynamic setting challenging. Independent workers may find our team-centric approach unconventional. What’s the Interview Process Like? Initial screening via TalentLlama (15 min). Chat with Bash from People Team (30 min). Copywriting test to evaluate messaging skills. Discussion with Andy, Customer Support Lead (45 min). Practical project (60 min). References and offer stage. Want to Learn More? Visit our webpage, check our Glassdoor reviews, and follow us on LinkedIn. Discover our values and benefits on our careers page. Commitment to Diversity and Inclusion Keep is an equal opportunity employer, welcoming applicants from all backgrounds and perspectives. We value diversity and strive to create an inclusive environment. Additional Details Seniority level: Entry level Employment type: Full-time Job function: Other #J-18808-Ljbffr