Job Title Application Support Expertise Specialist We believe in a world where travel companies can innovate freely and grow their businesses while delivering the experiences that travelers want. FLYR is a technology company that unlocks freedom to innovate for the travel industry – eliminating legacy constraints to enable real-time decision making and create the experiences that travelers seek. Flight Itinerary (About The Role) As an Application Support Expertise Specialist in the airline industry, you will be at the forefront of ensuring uninterrupted operation of our critical software systems. You will have the opportunity to showcase your problem-solving skills by working diligently to resolve technical issues and provide essential support to airline staff and end-users. This role offers the chance to work in a dynamic and fast-paced environment where your technical expertise directly impacts efficiency and customer satisfaction of our airline services. What Your Journey Will Look Like (Responsibilities) - Respond to and resolve production incidents to minimize downtime and impact on operations. - Prioritize and escalate issues based on severity and impact. - Investigate, diagnose, and troubleshoot technical issues reported by airline staff or end-users. - Collaborate with cross-functional teams to resolve complex technical problems. - Document issue resolution steps and maintain a knowledge base for future reference. - Provide technical support to airline staff and end-users offering clear and concise instructions. - Communicate effectively with non-technical stakeholders to gather information and explain technical issues. - Assist in deployment of software updates patches and enhancements. - Identify opportunities for performance improvement and optimization in collaboration with development teams. - Ensure compliance with industry standards and security protocols. What To Pack For This Trip (Qualifications) - 2+ years overall experience in IT. - Bachelor's degree in computer science information technology or a related field or equivalent work experience. - Proven experience in application support preferably in the airline industry familiarity with incident management process. - Familiarity with software development methodologies such as Agile Waterfall. - Proficiency in troubleshooting and technical problem-solving. - Excellent communication and interpersonal skills. - Ability to work under pressure and meet tight deadlines. - Ability to read and investigate scripts in XML Python. - Basic API knowledge. - Experience in CI/CD GIT. - Basic SQL knowledge. - Readiness for compensated on-call duties. - Good English written and verbal communication skills. Optional Carry-On (Preferred Qualifications) - Knowledge of airline industry processes and systems is a plus. - ITIL or related certifications are advantageous. - Cloud computing platforms experience. - Experience with monitoring applications such as Sentry. - Experience with observability tools such as DataDog. Benefits and Rewards - Private medical insurance. - bonus for extralegal transport. - 22 days of vacation. - Internal technology training and tech sessions. - Team building events. Our Commitment to Equality Here we strive to create an environment of inclusion and belonging where psychological safety empathy and human connection are at the center of our leadership principles. Not only does this enable us to create better products it's also good for the bottom line and it's the right thing to do. FLYR provides equal employment opportunities to all employees and applicants for employment without regard to race color religion gender identity sex sexual orientation national origin age physical or mental disability genetics marital or veteran status.