We are looking for a responsible **Office Supervisor **to oversee the workflow at our facility. The role is a complex one. He/She will not just be someone who supervises the work of others. A supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management. The goal is to ensure that operations are carried out productively so as to ensure profitability and sustainable growth. **Responsibilities**: - Accomplishes department objectives by supervising staff and organizing and monitoring work processes. - Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities. - Accomplishes staff job results by coaching, counseling, and disciplining employees. - Plans, monitors, and appraises job results. - Hire and train new employees, conducts training. - Implements and enforces systems, policies, and procedures. - Provides quality service by enforcing quality and customer service standards. - Contributes to team effort by accomplishing related results as needed. - Organize workflow and ensure that employees understand their duties or delegated tasks - Monitor employee productivity and provide constructive feedback and coaching - Receive complaints and resolve problems - Maintain timekeeping and personnel records - Pass on information from upper management to employees and vice versa - Prepare and submit performance reports **Requirements**: - Excellent verbal and written communication skills. - Excellent interpersonal and customer service skills. - Excellent organizational skills and attention to detail. - Excellent time management skills, with a proven ability to meet deadlines. - Strong supervisory and leadership skills. - Ability to prioritize tasks and to delegate them when appropriate. - Ability to function well in a high-paced work environment. - Ability to learn a variety of job descriptions - Ability in fostering teamwork - Quality and performance management - Staffing and Delegation - Basic to intermediate computer skills - Needs to be extremely fluent in English Pay: From $4,500,000 per month Ability to commute/relocate: - Medellín, Antioquia: Reliably commute or planning to relocate before starting work (preferred) **Experience**: - Supervisor: 1 year (preferred) **Language**: - English (preferred)