**Job Position: Customer Success Coordinator - Latam** **Location**: Remote (CST Timezone) **Working Schedule**: Monday - Friday, 08:00 AM to 05:00 PM CST **Job description**: Join Our Team as a Customer Success Coordinator! Are you passionate about building strong client relationships and ensuring customer satisfaction? Do you thrive in a dynamic, collaborative environment where your ideas are valued? If so, we have an exciting opportunity for you! As a Customer Success Coordinator, you will play a crucial role in our team, serving as the main point of contact for clients and ensuring their success with our products and services. Join us and be part of a team that values innovation, creativity, and excellence! **Key Responsibilities**: **Strategic Account Management**: - Serve as the main point of contact for clients, understanding their business objectives and aligning them with our digital strategies. - Develop and nurture strong, long-term relationships with clients, becoming a trusted advisor in their digital journey. - Collaborate with clients to identify opportunities for growth and expansion of services. **Customer Service Excellence**: - Ensure a premium level of customer satisfaction through proactive communication, anticipating client needs, and providing timely solutions. - Address client concerns with a positive and solution-oriented approach. - Act as a client advocate within the agency, ensuring their voice is heard and needs are met. **Project Management**: - Project: Oversee end-to-end project delivery, ensuring projects are completed on time, within scope, and to the client's satisfaction. - Coordinate cross-functional teams, fostering collaboration and efficiency. - Proactively identify potential project risks and implement mitigation strategies. **Digital Marketing Expertise**: - Possess a solid understanding of digital marketing strategies and tactics. - Stay abreast of industry trends, tools, and technologies to provide strategic guidance to clients. - Collaborate with our internal digital marketing experts to ensure successful campaign execution. **Qualifications**: - Bachelor's degree in Marketing, Business, or a related field preferred. - Proven experience in account management, customer service, and project management, preferably in digital marketing. - Strong communication and interpersonal skills. - Detail-oriented with excellent organizational and time-management abilities. - Familiarity with digital marketing tools, platforms, and analytics.