Job description Job Title: Afterhours Track and Trace Analyst (weekends) ( This position is a part time, with an specific schedule) Location: Medellin **Job Description**: We are currently seeking a dedicated and detail-oriented Track and Trace Analyst to join our team in the logistics industry. This position will play a crucial role in monitoring and tracking the movement of shipments from origin to destination, ensuring timely delivery, and resolving any issues that may arise during transit. Responsibilities : Monitor and track the movement of shipments using transportation management software and other tracking tools. - Identify and resolve any issues that may arise during the transportation process, including delays, rerouting, and damage to shipments. - Communicate with carriers and customers to provide updates on the status of shipments and resolve any issues. - Provide exceptional customer service to both internal and external customers, including timely responses to inquiries and proactive communication regarding shipment status. - Collaborate with the operations team to develop and implement best practices for shipment tracking and issue resolution. - Maintain accurate records of shipment information, including tracking information and delivery confirmation. - Proactively identify potential issues and take steps to prevent or mitigate them. - Participate in regular meetings with management to review performance metrics and discuss strategies for improvement. **Requirements**: - English B2 - At least 2-3 years of experience in a similar role within the logistics industry. - Strong attention to detail and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to work effectively in a fast-paced, team-oriented environment. - Proficiency in transportation management software and other tracking tools. Knowledge of industry regulations and best practices. Tipo de puesto: Part time Weekends Experiência:Track & trace: 2 años (Obligatorio) Idioma:English (Obligatorio) Tipo de puesto: Medio tiempo Horas de medio tiempo: 24 por semana Sueldo: $1.500.000 - $2.000.000 al mes Experiência: - tres: 2 años (Deseable)