Position Summary The Agent Dispatcher plays a key role in coordinating emergency roadside services and towing operations. This position involves receiving service calls, dispatching drivers, tracking progress, and ensuring an excellent customer experience from start to finish. You'll be working in a fast-paced, team-driven environment that requires attention to detail, strong communication skills, and the ability to multitask under pressure. Position Summary The Agent Dispatcher plays a key role in coordinating emergency roadside services and towing operations. This position involves receiving service calls, dispatching drivers, tracking progress, and ensuring an excellent customer experience from start to finish. You'll be working in a fast-paced, team-driven environment that requires attention to detail, strong communication skills, and the ability to multitask under pressure. Key Responsibilities - Answer incoming calls and service requests from customers and partners - Dispatch roadside technicians and tow truck drivers efficiently and accurately - Communicate job status updates to customers and team members in real time - Use dispatch software to manage calls, track jobs, and log service activity - Coordinate routes and schedule service providers based on availability and proximity - Maintain clear, calm, and professional communication in high-pressure situations - Handle emergency service requests with urgency and accuracy - Provide consistent and courteous customer service throughout the service cycle Requirements Qualifications - Customer service experience is required (call center or dispatch environment preferred) - Towing or roadside assistance experience not required - training will be provided - Strong communication skills - both verbal and written - Ability to stay organized and focused in a high-volume, fast-paced environment - Comfortable using computers, dispatch software, and GPS tracking tools - Problem-solving mindset with the ability to make quick, sound decisions - Availability to work nights, weekends, and holidays as part of a rotating schedule - Must speak both English and Spanish fluently Technical & Equipment Requirements To work effectively in this remote dispatch role, candidates must have : - Stable internet connection with a minimum of 40 Mbps download and 25 Mbps upload speeds - A laptop or desktop computer with an Intel i5 10th Generation processor or higher - A working noise-canceling headset with a functional microphone - A quiet, dedicated home workspace free from distractions You will be assisted by the IT department for a technical check to confirm whether your system meets the necessary requirements. This assessment is essential to ensure compatibility and readiness for the next steps. Seniority level - Seniority level Entry level Employment type - Employment type Full-time Job function - Job function Customer Service - Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Global Pacific Support by 2x Get notified about new Dispatcher jobs in Colombia . Towing dispatcher experience with Towbook Towing dispatcher experience with Towbook Bogota, D.C., Capital District, Colombia 16 hours ago Remote Administrative Assistant – Operations & Research Support Remote Administrative Assistant – Operations & Research Support Bogota, D.C., Capital District, Colombia $600.00-$800.00 1 month ago Bogota, D.C., Capital District, Colombia 3 weeks ago Executive Administrative Assistant (Fully Remote) Executive Administrative Assistant (Fully Remote) Remote Leasing Assistant / Administrative Support Virtual Administrative Assistant – Cross-Functional Team Support Virtual Administrative Assistant – Cross-Functional Team Support Bogota, D.C., Capital District, Colombia $600.00-$800.00 1 month ago Administrative & Legal Executive Assistant Administrative Assistant (AHJ Coordinator) Bogota, D.C., Capital District, Colombia 3 weeks ago Bilingual Legal Administrative Assistant We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Required Skill Profession Comunicación Y Rr. Pp.