Key Responsibilities - Collaborate with Product Owners to manage and prioritize the product backlog. - Develop clear epics and user stories; participate in Agile ceremonies. - Gather and document requirements to improve portal functionality and UX. - Coordinate with stakeholders and UI/UX teams to align business needs with development. - Define workflows for service configuration, account management, and provisioning visibility. - Ensure billing data (invoices, payments, usage) is accurate and user-friendly; support ERP/tax/payment system integrations. What You'll Bring - Strong analytical and problem-solving skills. - High attention to detail and ability to manage multiple workstreams. - Collaborative mindset with a passion for improving user experience. Requirements - 3+ years as Business or Product Analyst, preferably in telecom, SaaS, or portal-based environments. - Experience with customer or self-service portals. - Solid understanding of billing systems and service configurations. - Familiarity with Agile practices and tools (e.g., Jira, Confluence). Benefits - Join our community of professionals who are dedicated to delivering exceptional customer experiences. - Be part of a dynamic team that is passionate about innovation and growth. - Enjoy a collaborative and inclusive work environment that values diversity and creativity.