Provide comprehensive technical support services to the Client’s internal customers and service providers. · Assess reported issues and work directly with Client’s service providers for escalation and timely issue resolution. · Communicate effectively with the Deskside Supervisor regarding asset management, break/fix processes, and Help Desk issues. Provide setup and support services for conference rooms. · Follow established Asset Management processes. · Report potential problems to the Deskside Manager to foster a proactive environment. · Perform IMAC-related tasks as assigned. · Consult with the Deskside Manager on cases requiring high-level technical support. · Replicate and resolve customer incidents in software and hardware environments. · Escalate issues to the Deskside Manager when resolution requires Client Home Office personnel. · Monitor Help Desk tickets to ensure proper escalation and resolution within SLA guidelines, and communicate with IT Infrastructure support groups to escalate and follow up on incidents. · Create and submit detailed call logs documenting customer interactions accurately and thoroughly. · Share current technical information and best practices through knowledge channels. · Support customer-related tasks and special projects as assigned. · Collaborate interdepartmentally to resolve reported issues. · Utilize all support resources effectively, including emails, documentation, and contact lists. Job Requirements Skills · Excellent verbal and written communication skills in Spanish and English · Strong teamwork skills · Experience with installation and configuration of desktops, laptops, printers, servers, and networks · Extensive experience managing notebooks and printers · Support for Windows core technologies · Experience with remote control of PCs and video conferencing · Ensure proper support levels for operation and maintenance Seniority level Entry level Employment type Full-time Job function Information Technology #J-18808-Ljbffr