David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit a Team Leader Surveillance Operator for their offices in Bogota, Colombia. Position: Team Leader Surveillance Operator Location: Bogota, Colombia Employment type: Full-time Remuneration: Base salary DUTIES AND RESPONSIBILITIES: - Review and verify incidents reported by the studio, ensuring quick resolution. - Prepare reports for possible disciplinary actions or staff performance reviews. - Operate security systems to maintain effective surveillance. - Test and evaluate online gaming surveillance software regularly to identify any issues. - Work closely with the QA team and developers to ensure everything functions properly. - Create and update detailed reports and logs, documenting all activities, incidents, and testing outcomes for transparency and accurate record-keeping. - Monitor both physical premises and online platforms for any suspicious activities. Report any violations to management immediately. Ensure video monitoring systems and security devices are working smoothly. - Regularly assess the performance of online systems and suggest improvements or updates based on findings to ensure optimal system functionality. REQUIREMENTS: - Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication. - Minimum of 2 years as a Team Leader or Surveillance Operator in the iGaming sector, or with live gaming products. - Skilled in using and maintaining surveillance software, video monitoring systems, and security devices. - Strong analytical skills to thoroughly review roulette wheels and online gaming activities, identifying any irregularities or suspicious behavior. - Ability to generate precise reports and maintain detailed logs. - Willingness to work flexible hours, including 8-hour shifts and weekends, to accommodate business needs. - Proficient in Microsoft 365 for creating reports, managing communications, and handling documentation. - Proven experience in the technical analysis and calibration of roulette wheels to maintain accurate gameplay, would be considered an advantage. - Familiarity with advanced surveillance systems and software to enhance overall system performance. BENEFITS: - Competitive Salary with bonus opportunities based on performance - Paid Training to familiarise with the company’s high standards and procedures - Private Health Insurance for comprehensive medical coverage - Opportunities to advance within a global tech company