**About PayU** PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. Thinking of becoming a PayUneer and you are curious to know more about us? Read more about the life in PayU here **About The Role** This position will be responsible for leading the L2 Technical Support and requirements team, supporting our corporate business with its technical requirements, offering world class service and creating permanent improvement initiatives. **What you will do** Be able to guide and mentor the team members Create KPIs and monitor them Manage the daily activities of the team Handle customer escalations, complex, and on-going problem situations Manage communication with other departments Promote and enforce support procedures and processes Technical and integration support of PayU Merchants Ownership of Incidents, Requests and Problems until case gets resolved Diagnostics of Incidents, requests and problems **What you will need to succeed** **Qualifications and Experience** Relevant Bachelor degree (Computer, Industrial Engineering, etc.) English - fluent required Experience with API calls, logs, and SQL - Mandatory At least 2 years experience as a technical team leader and working with global customers Experience with Help Desk ticketing system management, ticketing routing and maintaining a high level of service according to SLA and KPIs Proven experience in execution of complex customer service issues, tier 2 **Skills** A people person, teamwork, leader, positive can-do attitude Ability to learn and support new platforms quickly, self-taught, and self - reliance when finding solutions Tech-savvy and strong technical capabilities Strong attention to detail in organization and process workflows Excellent interpersonal and communication skills Customer-oriented approach Online payments or eCommerce knowledge will be an advantage Basic Programming experience (Java, PHP, REST, HTTP) will be an advantage **About us**: **Our Commitment To Building A Diverse And Inclusive Workforce** As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I; commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.