Overview Job Description As Client Experience Specialist, this individual contributor will report to the Director of Client Experience in the GGB-US Retail Select division – Small Business and Personal Lines. Key responsibilities include assisting on various projects and initiatives related to Customer Experience (CX) such as Voice of Customer survey design, implementation, feedback collection, response data analysis, insights visualization, and report generation. Other projects include data analysis, pilot support and insights generation for Gallagher Go, a digital self-service web portal for Gallagher commercial and personal lines clients. There are other similar projects that require a solid background and skill set in customer experience survey design, data analysis, insights visualization and report generation. How you'll make an impact Data extraction and analysis skills from databases/tools such as EPIC, Salesforce, Oracle, etc. Intermediate to Advanced Excel skills – lists, arrays, functions, lookups, pivot tables, charts Intermediate PPT skills – able to create PPT slides with data/insights under some direction Advanced data and insights visualization skills – Power BI preferred Experience with surveys and survey tools (, Qualtrics, Medallia, Survey Monkey) is required Good communication, project management, work quality, and time management skills Ability to work independently with minimal supervision, and is proactive in getting work done Excellent analytical and problem-solving skills/critical thinking. Demonstrated ability to prioritize and manage multiple tasks simultaneously. Ability to work at a fast pace and scope with strict deadlines, while delivering quality work. About you Prior experience working as a Customer Experience Analyst/Manager at a mid-to-large multinational corporation for at least 1 – 2 years Advanced survey design and analysis skills using Qualtrics Basic proficiency in the following applications: Genesys, Salesforce, other CRM tools Insurance industry work experience is a plus (preferred), but not required for this role. Prior consulting experience is also a plus, but not required for this role. Ability to explore and apply AI tools to elevate reporting and operational efficiency.