Join to apply for the Client Services Specialist role at Job Duck Join to apply for the Client Services Specialist role at Job Duck Get AI-powered advice on this job and more exclusive features. JOB DUCK IS HIRING A CLIENT SERVICES SPECIALIST For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years! Role Overview If you’re someone who thrives on meaningful conversations and enjoys being the first point of contact for people seeking help, this role is for you. You’ll guide potential clients through their first steps, ensuring they feel heard, supported, and informed. Every day, you’ll make a real impact by connecting individuals with the legal support they need. This position is ideal for someone who’s proactive and passionate about delivering excellent service with empathy and professionalism. Schedule: Monday to Friday, 8:30 AM to 5:30 PM PST (USA) Your Responsibilities Will Include but Are Not Limited To: Answering inbound calls from potential clients and return callers Placing outbound calls to follow up with leads and missed messages Qualifying first-time callers using training materials Processing inquiries from voicemail, email inbox, and Yelp Managing potential clients in the CRM pipeline and ensuring timely follow-up Schedule consultations (in-person, phone, or Google Meet) Preparing summaries for attorney review and follow up accordingly Processing payments and sending payment links for paid consultations Preparing and presenting bi-weekly and monthly reports to leadership Tracking and advising on referral accuracy from call answering service Uploading, organizing, and flagging received client documents Occasionally translate live or written communications (ENG-SPA) Drafting and preparing client agreements What We’re Looking For: At least one year of experience in client intake and/or customer service Comfortable working with VoIP phone systems, scheduling tools, and digital communication platforms Full professional proficiency in English and Spanish Ability to work independently and collaboratively Strong attention to detail and follow-through Friendly and welcoming demeanor, with a patient and calm attitude under pressure Adaptable to changing processes and tools Proactive and solution-oriented Pleasant and courteous in all interactions Professional in conduct and communication Quick to learn new systems and workflows Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload) Quiet, distraction-free remote work environment What’s In It for You? Monthly compensation starting from 1150 USD to 1220 USD Paid time off and holiday pay. Referral and annual bonuses. Parental leave. Opportunities for professional development and training Dedicated support from our team. A chance to work with clients who share our values. Ready to dive in? Apply now and make sure to follow all the instructions! DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Customer Service, Business Development, and Administrative Industries Human Resources Services Referrals increase your chances of interviewing at Job Duck by 2x Get notified about new Client Services Representative jobs in Colombia . Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia $600.00-$800.00 2 months ago Bogota, D.C., Capital District, Colombia $600.00-$800.00 2 months ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Vacation Rental Specialist - Colombia based Bogota, D.C., Capital District, Colombia $600.00-$800.00 1 month ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Talent Pool - LATAM-Based Professionals (Full-Time Availability) Bogota, D.C., Capital District, Colombia 5 days ago Bilingual Front Desk Virtual Assistant - 100% Permanent Work From Home Bogota, D.C., Capital District, Colombia $8.00-$12.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr