Elevate Your HR Career We are seeking a dedicated Benefits Specialist to help shape the future of the HR outsourcing industry. In this role, you will be responsible for enrolling new employees in benefit plans within our client's HRIS, providing comprehensive benefits orientations, and ensuring accurate deductions are relayed to payroll. Key Responsibilities: - Enroll new employees in benefit plans in HRIS and provide benefits orientation. - Provide employee benefit deductions information to payroll. - Process status changes and reviews claims. - Process open enrollment benefit plan transfers. - Maintain vendor contact to investigate discrepancies and provide information in non-routine situations. - Provide carriers appropriate documentation for life, pension, and disability benefits claims. - Assist in preparing materials and in presenting benefit plan changes to employees. - Respond to employee inquiries regarding coverage and address these issues with carriers. - Respond to employee issues in compliance with HIPAA, Section 125 and State laws. - Respond to notifications from state agency regarding court ordered medical. - Issue annual individual summary of benefits to employees. - Maintain employee benefit files and other record keeping. Requirements: - Communication: Communicates clearly and concisely both orally and in writing. - Actively listens to understand the perspectives of others and proposes effective solutions. - Trust and Respect: Establishes trust and respect through consistent honesty and professionalism in all interactions. - Problem Solving: Anticipates and identifies problems, working diligently to resolve them quickly and efficiently. - Seeks assistance as necessary. - Accountability: Follows through on commitments and acts with a strong sense of ownership. - Takes personal responsibility for decisions, actions, and outcomes. - Client Focus: Builds effective relationships with internal and external clients to understand and meet or exceed their needs. Education: High school diploma or equivalent. Tech Stack: Proficiency in MS Outlook, Word, and Excel required (including VLOOKUP and other functions). Plus: Experience or knowledge of Prism. Familiarity with Client Space. Experience in case management. Life and Health certification. Additional Information: This is a client-facing position suited for more tenured candidates; back-office tasks are suited for more junior roles. A minimum of three years of related benefits administration experience and/or training is required. Must be able to communicate effectively with all levels. Experience with an HRIS system is essential. Benefits: We offer a competitive package including: Health insurance. Remote work set-up. 5 Days work week. Work-Items (laptop, mouse, and headset). Indefinite term type contract. 5 extra days of vacation leave (20 in total) that could be monetized. Direct exposure to our clients. Career growth opportunities. Diverse and supportive work environment. Prime Office Locations - Bogotá and Medellin. Up skilling: Emapta Academy offers continuous learning and development opportunities to enhance your skills and career progression.