This customer-facing IT Support role requires a highly motivated and personable individual with excellent communication and troubleshooting skills. The ideal candidate will be proficient in both written and spoken English, possess a positive attitude, and be a strong team player. Responsibilities include handling client inquiries, resolving technical problems, and providing IT support services. A broad technical skillset is essential, including a fundamental understanding of computer systems, familiarity with Windows 10/11 (Mac OS a plus), networking and cloud computing concepts, Microsoft 365, Outlook, and basic security practices. The ability to prioritize tasks, follow instructions precisely, and a strong desire to learn and improve are crucial for success in this role. Duties/Tasks to Perform: Handle client inquiries Solve technical problems and issues Provide IT support services to clients Requirements: Good investigative and troubleshooting skills Excellent oral and written English skills Very good attitude as this will be a customer-facing role Good team player Excellent communication skills Ability to prioritize Ability to follow instructions precisely Desire to learn new skills and improve Broad technical skills: Fundamental understanding of computer systems Good familiarity with Windows 10 and 11 (Mac OS is a bonus) Understanding of fundamental networking concepts Understanding of cloud computing concepts Fundamental knowledge of Microsoft 365, Outlook Good understanding of basic security posture Schedule: Monday through Friday from 10am to 2pm or 11am to 3pm EST Benefits: Competitive pay in US Dollars You'll get to work with some amazing, respected business professionals We really value and encourage input from our team members We offer different payment methods (Zelle, Face Bank, Binance) You'll get paid every two weeks We'll provide you with the necessary equipment to work: Laptop, headset, mouse, and mouse pad Birthday and work anniversary celebrations Alliances with many brands grant extra benefits to freelancers Weekly recreation dynamics that foster a healthy work environment Seniority level Associate Employment type Part-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr