Join us as a Technical Consulting Engineer at Capgemini Engineering Location: Colombia Responsibilities: Build productive relationships with customers and take ownership of customer success. Fully identify and resolve issues within cases. Lead by example. Have a local, site-level impact. Assist other TCEs and Global Delivery Partners with problem resolution. Submit effective escalations to Engineering teams. Recognize and submit bugs with all required information. Mentor others in bug filing. Build and utilize complex lab setups to duplicate and resolve problems. Produce and share intellectual capital (documentation, training) within technology and adjacent areas for internal teams, Global Delivery Partners, and customers. Mentor and develop junior TCEs and Global Delivery Partners. Leverage software skills and tools to configure, deploy, and troubleshoot Cisco products and solutions. Contribute to digital intellectual capital (scripts, signatures). Interface with customers, TCEs, Partners, Global Delivery Partners, field personnel, CAP Managers, and internal engineering departments. Become a technical expert in at least one area with broad knowledge across related technology. Read technical documentation, specs, RFCs. Requirements: Advanced English proficiency Bachelor’s degree in computer science, engineering, or related field Experience with Cisco ASA Firewalls, NGFW Knowledge of Cisco IPS/IDS products Experience with Cisco IPsec & SSL VPN Knowledge of advanced Cisco security products like Firepower, AMP, FTD Experience with Cisco ACS & ISE Additional Details: Seniority level: Mid-Senior level Employment type: Full-time Job function: Engineering and Information Technology #J-18808-Ljbffr