Be the Voice That Builds Trust and Schedules Solutions Plug into a global customer service role supporting a leading U.S. plumbing company. From handling homeowner calls to building lasting trust, you’ll turn service into success. Job Description As an Inside Sales Representative - Customer Service Representative, you’ll connect with homeowners needing plumbing services, book appointments, follow up on leads, and ensure smooth scheduling. You’ll deliver an outstanding customer experience that blends service with inside sales—making every interaction count. Job Overview Employment type: Indefinite Term Type Contract Shift: Monday to Friday, 08:30 AM - 05:00 PM or 09:30 AM - 06:00 PM ET Work setup: Work from Home / Remote Your Daily Tasks - Connect with homeowners who need plumbing help (inbound calls) - Use your charm and expertise to book appointments with our skilled technicians - Make outbound calls to follow up on estimates and maintain relationships with previous customers - Work with our dispatch team to ensure smooth scheduling - Input customer details into our system (Service Titan) - Think of it as inside sales meets customer service—you're not just taking orders, you're building trust and ensuring customers feel confident choosing us Requirements The Qualifications We Seek - 5+ years of experience in home services (pest control, solar, roofing, electrical, HVAC, plumbing, windows/doors, etc.) - Naturally bubbly, positive attitude - Strong communication skills and ability to build rapport quickly - Comfortable with scheduling software and multi-tasking Benefits Exciting Perks Await! - 5 days work week - Weekends off - Work from home arrangement - Indefinite term type contract - 20 vacation days in total (5 extra leaves convertible to cash) - Prepaid medicine - Fully-customized Emapta laptop and peripherals - Direct exposure to our clients - Career growth opportunities - Diverse and supportive work environment - Prime Office Locations - Bogotá and Medellin - Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar) About the Client Our client, Do It Right Plumbers, is a leading plumbing company based in Orange, California, proudly serving Orange County, Santa Ana, and Tustin since 2014. Known for professional, non-commissioned technicians who deliver honest, top-tier service, they specialize in plumbing, drains, and water heaters using cutting-edge technology. Do It Right Plumbers' team-first culture and commitment to ethical service make them a standout in the home services industry. Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. #EmaptaEra