**Job Title:** Customer Service Representative Solve customer questions and complaints related to our tools, striving for satisfaction. - Effectively handle customer inquiries - calls, email, web, and fax transactions to ensure satisfaction. - Improve customer communication flow on promotions and product information. - Act as a liaison with sales personnel, distributors, and service personnel to meet customer expectations. Key Responsibilities: - Handle customer calls, emails, and other inquiries professionally and effectively. - Identify customer needs and provide suitable solutions. - Maintain working knowledge of all company products, services, and promotions. Requirements: - Proficient in Microsoft Office; Excel, PowerPoint, Word. - High level of English proficiency. - Excellent written and verbal communication skills. - Ability to research answers using multiple resources. Education/Experience: - High School Diploma or equivalent required. - 6 months to 1 year's worth of experience in customer service and call center environment. Work Environment: Join our innovative team in a collaborative environment supported by over 58,000 professionals in 60 countries across the globe. We're industry visionaries solving problems and advancing the manufacturing trade through technology and innovation. Our diverse and inclusive culture respects and embraces differences because that's how the best work gets done. You'll be rewarded with a competitive salary and unique benefits tailored to your country of hire.