At Solvo Global we are looking for a Collections Specialist in Colombia! Collections Specialist Location: On-site (first 3 months), then Remote — based on performance Work Schedule: Monday to Friday, 8:00 AM – 5:00 PM EST Key Responsibilities: - Answer inbound calls and handle consumer inquiries in a professional, respectful manner. - Address frequently asked questions regarding accounts, balances, and legal procedures. - Manage an assigned debt portfolio with the goal of responsible and complete resolution. - Use system tools to track actions, add notes, and update account statuses. - Prepare, send, and manage documentation related to collections and resolutions. - Follow internal policies, procedures, and legal guidelines to ensure compliance. - Apply skip tracing techniques when necessary. - Utilize internal forms for department collaboration and documentation accuracy. Requirements: - Fluency in Spanish and English (spoken and written) – essential due to the large volume of Spanish-speaking consumers, especially in Florida counties like Miami-Dade, Broward, and Hillsborough. - 1-2 years of experience in collections/accounts receivable - Experience as a Legal Assistant or in a legal environment is also a plus and will be considered valuable. - Proficiency in Microsoft Excel and Word. - Strong organizational skills and the ability to operate independently after initial training. - Strong communication and empathy – must be customer-friendly and respectful at all times - Fast learner who can quickly master the internal collection system and workflows - Passion for helping people resolve issues with dignity, not just meeting quotas - Available to start relatively soon and open to feedback from supervisors and operational teams