Full time | AgileEngine | Colombia Posted On 03/21/2025 Job Information City Medellin State/Province Antioquia 050015 IT Services Job Description AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions. If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! WHAT YOU WILL DO Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed; Conduct incident analysis, postmortems, and document resolutions for continuous improvement; Engage with Product Management and business partners on system capability, design, and solutions; Work with Development to ensure technical requirements, best practices, performance, and security; Support Project Management with effort estimates, planning, and removing technical roadblocks; Develop key system components, identify reusable modules, and optimize delivery time; Research platform capabilities and opportunities for the eCommerce roadmap; Perform code analysis, develop patches, and implement new platform features; Participate in code reviews, unit testing, and technical validation of updates. MUST HAVES 2+ years of Shopify development experience, with knowledge of Shopify Plus; Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies; Willingness to work 12-hour shifts, including weekends and holidays, in a 24/7 support environment; Experience troubleshooting site issues using various tools (commercial/open-source); Strong problem-solving, analytical skills, and attention to detail; Experience with page performance optimization and secure development practices; Knowledge of front-end caching, CDNs, and request-response flow; Familiarity with ticketing systems like Jira; Strong verbal and written communication skills; Ability to work independently and collaboratively in a team; Patience, empathy, and a customer-first mindset; Continuous learning mindset and adaptability to new technologies and procedures. NICE TO HAVES Previous experience in customer service or technical support is a plus; Salesforce Cloud experience. THE BENEFITS OF JOINING US Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps. Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities. A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands. Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive. NEXT STEPS AFTER YOU APPLY The next steps of your journey will be shared via email within a few hours. Please check your inbox regularly and watch for updates from our Internal Applicant site, LaunchPod, which will guide you through the process. #J-18808-Ljbffr